Refund policy

At SVNTH ST, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unused, and in their original condition.
  • Have all original tags attached.
  • Be returned in the original packaging where possible.
  • Not show any signs of wear, washing, damage, or alteration.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale or clearance items (unless faulty)
  • Custom or personalised products
  • Items returned outside of the return period

How to Request a Return

To start a return, please contact us at:

Email: Help@svnthst.co.uk

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your return request has been approved, we will provide instructions on how to return your item.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that your bank or payment provider may take additional time to process and display the refund.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges

We currently offer exchanges for different sizes or colours subject to availability.

If you would like an exchange, please contact us before returning your item.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

We will work quickly to resolve the issue by offering a replacement, exchange, or full refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The item was received damaged
  • We sent the wrong item

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

Contact Us

For any questions regarding returns or refunds, please contact:

SVNTH ST
Email: Help@svnthst.co.uk