Privacy Policy

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–2 business days. Once dispatched, delivery times will vary depending on your location and chosen shipping method.

Do you ship internationally?

Yes. We ship worldwide. Shipping costs and delivery times are calculated at checkout.

Can I track my order?

Absolutely! Once your order has been dispatched, you'll receive a confirmation email with tracking information.

What is your return policy?

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and returned in their original condition and packaging.

Can I exchange an item?

If you require a different size, please contact us within 14 days of receiving your order and we’ll be happy to assist, subject to availability.

What if my item arrives damaged or incorrect?

Please contact us within 24 hours of receiving your order with your order number and photos of the issue, and we'll resolve it as quickly as possible.

Will sold-out items be restocked?

Some pieces may be restocked, while others are released in limited quantities and will not return. Join our mailing list to be first to know about restocks and limited releases.

How do I know what size to order?

A size guide is available on each product page. If you're between sizes or need further assistance, feel free to contact us.

How can I contact SVNTH ST?

For any questions regarding your order or our products, contact us at help@svnthst.com and we'll aim to get back to you within 24 hours.

How can I access exclusive drops and offers?

Join the SVNTH ST mailing list for early access to new collections, exclusive offers, and member-only releases!

PRIVACY POLICY

Last Updated: 07.06.2026

SVNTH ST respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our website, place an order, or contact us, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information
  • IP address and device information

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate regarding your purchases
  • Improve our website and services
  • Send marketing communications (where consent has been provided)
  • Prevent fraud and maintain website security

Payment Information

Payments are securely processed through third-party payment providers. SVNTH ST does not store your full payment card details.

Marketing Communications

If you subscribe to our newsletter, we may send promotional emails regarding products, launches, and special offers.

You may unsubscribe at any time using the link provided in our emails.

Cookies

Our website uses cookies to improve user experience, analyse website traffic, and personalise content.

By using our website, you consent to the use of cookies.

Sharing Information

We do not sell your personal information.
We may share your information with trusted service providers including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Marketing service providers

Only where necessary to provide our services.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse.

Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw marketing consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact Us
For privacy related enquiries:
Contact us at: help@svnthst.co.uk
SVNTH